Shipping Policy
Shipping policy
At Gray Sands Home & Gift, we are committed to providing a smooth, reliable, and transparent shipping experience for all our customers in the United States. Please review the information below regarding order processing, shipping timelines, delivery policies, and important shipping details.
Order Processing
- Processing Time: 1–3 business days (Monday–Friday) for in-stock items
- Orders placed on weekends or public holidays will be processed on the next business day.
- Delays may occur due to payment verification, incomplete shipping information, or high seasonal demand. If any delay occurs, our support team will contact you via email.
- Pre-Orders and custom orders will be labeled with timeline and information will be sent to you directly.
Shipping & Delivery
| Destination | Delivery Time | Shipping Cost |
|---|---|---|
| United States | 5–12 business days |
$7.99 (Free shipping for orders over $99) |
Total Estimated Delivery Time
Processing Time + Transit Time
- Estimated Delivery: 6–15 business days
Shipping Partners
We work with trusted logistics providers and international carriers to ensure your order arrives safely and on time.
Depending on your location and order size, shipments may be handled by:
- USPS
- UPS
- FedEx
All orders include tracking information, which will be sent to your email once your order has been shipped.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.
Please allow 24–72 hours for tracking updates to appear after shipment.
Cancellations
If you wish to cancel your order, please contact us immediately at:
Email: support@graysandshome.com
Please note:
- Cancellations are not guaranteed once order processing has started.
- If your order has already shipped, you will need to follow our return procedure instead.
Shipping Issues
Lost or Stolen Packages
Gray Sands Home & Gifts is not responsible for packages marked as delivered by the carrier. If your package is lost or stolen after delivery confirmation, please contact the shipping carrier directly to file a claim.
Incorrect Address
Customers are responsible for providing accurate and complete shipping information at checkout. Gray Sands Home & Gifts is not liable for packages delivered to incorrect or incomplete addresses provided by the customer.
Delivery Exceptions
Delivery delays may occur due to:
- Severe weather conditions
- Customs inspections
- Natural disasters
- Carrier or logistical disruptions
- Remote or rural delivery locations
- Peak holiday shipping periods
We appreciate your patience and understanding in these situations.
Address Changes
Address modifications cannot be guaranteed once an order has been placed.
If you need to update your shipping information, please contact us immediately at:
info@graysandshome.com
Once an order has shipped, rerouting may not be possible.
Undeliverable Packages
Orders returned due to:
- Invalid or incomplete addresses
- Failed delivery attempts
- Refused deliveries
…may incur additional reshipping charges or order cancellation fees.
Holiday Shipping Delays
During high-volume shopping periods such as:
- Black Friday
- Cyber Monday
- Christmas
- New Year
shipping carriers may experience delays beyond normal delivery estimates. We recommend placing orders early during holiday seasons.
Contact Information
🛒Trade name: graysandshome.com
📞Phone: 423-391-7034
📧Email: info@graysandshome.com
🏠Address: 3847 Highway 394, Unit 1, Bluff City, Tennessee 37618